Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights under Australian privacy law.

Last updated: May 2026

1. Our Commitment to Privacy

Sensory Hive ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using sensoryhive.com.au, you consent to the practices described in this policy.

2. What Information We Collect

We collect personal information that is necessary to provide our products and services. This includes:

  • Identity information: name, email address, billing and shipping address, phone number
  • Payment information: payment card details processed securely by our payment provider (we do not store card numbers)
  • Order information: products purchased, order history, download activity
  • Account information: username, password (encrypted), account preferences
  • Communications: emails, enquiries, and feedback you send us
  • Technical data: IP address, browser type, pages visited, referring URLs — collected automatically via cookies and analytics tools

3. How We Collect Information

We collect personal information:

  • Directly from you when you create an account, place an order, subscribe to our newsletter, or contact us
  • Automatically via cookies and similar tracking technologies when you browse our website
  • From third-party services such as payment processors, shipping providers, and analytics platforms

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders (physical and digital)
  • Send order confirmations, shipping updates, and digital download links
  • Respond to your enquiries and provide customer support
  • Send marketing communications (only with your consent — you can unsubscribe at any time)
  • Improve our website, products, and services
  • Comply with legal obligations
  • Detect and prevent fraud or misuse

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytics data. You can control cookies through your browser settings, though disabling cookies may affect the functionality of our website. We use:

  • Essential cookies: required for the website to function (e.g. shopping cart, login)
  • Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics)
  • Marketing cookies: used to serve relevant advertising (e.g. Meta Pixel)

6. Disclosure of Your Information

We do not sell your personal information. We may share it with:

  • Service providers: payment processors, shipping carriers, email platforms, cloud hosting providers — bound by confidentiality obligations
  • Analytics providers: such as Google Analytics (data is anonymised where possible)
  • Legal authorities: where required by law or to protect our rights

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure they handle your information in accordance with the APPs.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, or loss. All payment transactions are encrypted via SSL/TLS. We use Shopify's secure platform for all e-commerce transactions.

However, no method of electronic transmission is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are typically retained for 7 years in line with Australian tax obligations. You may request deletion of your account at any time (see Your Rights below).

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Opt out of marketing communications at any time
  • Request deletion of your account and associated data (subject to legal retention requirements)
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at support@sensoryhive.com.au.

10. Children's Privacy

Our website is directed at adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information without parental consent, please contact us and we will remove it promptly.

11. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at sensoryhive.com.au/pages/privacy. We will notify you of significant changes via email where appropriate.

13. Contact Us

For any privacy-related questions or requests: