Shipping Policy
We ship Australia-wide. Here's everything you need to know about how and when your order will arrive.
1. What We Ship
We ship physical sensory products within Australia — including sensory toys, weighted items, fidget tools, calming spaces, and related equipment.
2. Processing Time
Orders are processed on business days (Monday – Friday AWST, excluding Australian public holidays). Most orders are processed within 1–2 business days of payment confirmation. During peak periods (e.g. Christmas, school holidays) processing may take up to 3 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
3. Shipping Options & Estimated Delivery Times
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (AUS) | 3–7 business days | $9.95 (free over $75) |
| Express Shipping (AUS) | 1–3 business days | $14.95 |
| Rural / Remote Areas (AUS) | 5–10 business days | Standard or Express rates |
Delivery estimates begin from the date of dispatch, not the date of order. Delays may occur due to carrier issues or during peak periods — these are outside our control.
4. Carriers
We primarily ship via Australia Post. For larger or bulkier orders we may use a third-party courier. All standard and express orders include tracking. You will receive a tracking number in your dispatch confirmation email.
5. Delivery Address & Failed Delivery
Please ensure your delivery address is correct at the time of ordering. We are not responsible for orders lost or delayed due to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address or failed delivery, we will contact you to arrange redelivery at your cost.
We ship to PO Boxes and Parcel Lockers via Australia Post Standard service.
6. International Shipping
At this time, we only ship within Australia. International shipping is not currently available.
7. Order Tracking
Once your order is dispatched, you'll receive a tracking number by email. You can track your order directly on the Australia Post website or your carrier's tracking page.
8. Lost or Damaged Orders
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at support@sensoryhive.com.au within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund in accordance with our Refund & Returns Policy and Australian Consumer Law.
9. Contact Us
Questions about your shipment? We're here to help:
- Email: support@sensoryhive.com.au
- Business hours: Monday – Friday, 9am – 5pm AWST
- Contact form